Getting help

When something looks broken or you are not sure, here is the fastest safe path.

Try these first

• Troubleshooting, the common "why isn't this working" cases.
• Never do these, if you are worried you did one of these, it is worth a look before anything else.

Who to contact

Michael Sherry, Director of Technology, for anything technical, anything that looks broken, and anything you are unsure about.

Have this ready

• Which page or item (a link is best).
• What you expected to see, and what you actually saw.
• A screenshot.

Fastest safe fix

If something on the live site is badly wrong, switch the affected section off (Academies → that academy → Section Display tab), then get help. That hides the problem from visitors without deleting anything.